We are sorry to hear your product is faulty or incorrect. We would like to help you to resolve your enquiry as soon as possible.
We can organise postage paid return of the item. If the item is still required, it can be re-ordered for you with free delivery, providing it is still available or you are welcome to exchange or receive a full refund.
For further information regarding this, please do not hesitate to call us on 0800 467743 (HORSIE), 8am – 5pm weekdays. Alternatively, you can email us 24/7 or request a call back by clicking here.