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Returns Policy

Return/Exchange Policy

Horse Gifts NZ is committed to providing quality products to our customers.  If, for any reason you are not completely satisfied with any product we are happy to exchange or refund any item returned in a saleable condition in it's original packaging within 30 days. . A refund will be issued by the oirignal payment method.  Credit card refunds can take severals days to appear on your credit card statement.

Gift purchased for Christmas can be returned up to 5th January, 2016

To return please post (NZ Parcel Post is sufficient) to: Horse Gifts NZ, 390 Tuki Tuki Road, RD10, Hastings 4180

NB:  Sale items are not returnable

 

Faulty/Incorrect Items

We are sorry to hear your product is faulty or incorrect. We would like to help you to resolve your enquiry as soon as possible.

We can organise postage paid return of the item. If the item is still required, it can be re-ordered for you with free delivery, providing it is still available or you are welcome to exchange or receive a full refund.

For further information regarding this, please do not hesitate to call us on 0800 467743 (HORSIE), 8am – 5pm weekedays. Alternatively, you can email us 24/7 or request for us to give you a call back by clicking here