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Returns Policy

Return/Exchange Policy

HorseGifts is committed to providing quality products to our customers.  If you are not completely satisfied with our product we are happy to exchange or refund any item returned in a saleable condition in it's original packaging within 14 days.  A refund will be issued by the oirignal payment method.  Credit card refunds can take severals days to appear on your credit card statement.

If you wish to exchange your gift for another product or size please contact us at [email protected] or phone 0800 467743 to see if the item you are after is available so we may reserve that item for you.

To return please post (NZ Parcel Post is sufficient) to: HorseGifts, 510 Whatawhata Road, RD5, Hamilton 3285 and include your name and if possible order number and message

NB:  Sale items are not eligable for refund.

 

Faulty/Incorrect Items

We are sorry to hear your product is faulty or incorrect. We would like to help you to resolve your enquiry as soon as possible.

We can organise postage paid return of the item. If the item is still required, it can be re-ordered for you with free delivery, providing it is still available or you are welcome to exchange or receive a full refund.

For further information regarding this, please do not hesitate to call us on 0800 467743 (HORSIE), 8am – 5pm weekdays. Alternatively, you can email us 24/7 or request a call back by clicking here