0800 467743 or 027 5388705

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FAQs

Why do I see Tax charge in my shopping Cart?

All prices online are GST Inclusive.  The shopping cart will show a breakdown of the GST exclusive, Tax and Grand Total. It can appear confusing but please note prices include GST and there is no additional tax added at any time.

 

How fast will I receive my order?

Shop online with Horse Gifts NZ and you'll be unwrapping and enjoying your new purchase in no time at all – we guarantee it.

What are my delivery choices?

We offer standard flat rate shipping for just $5.95 nationwide and we don't charge the rural surcharge.  This service usually arrives within 4 working days.  For Express Delivery delivery is usually next working day if ordered by 10am  Please allow an extra day or 2 for rural and larger parcels to the South Island.

 

 How do I change the quantity or delete item in my shopping cart?

Click the shopping Bag icon (top right) and change the quantity then click the Update Cart button.  To delete click the X to the left of the item you wish to remove from your cart

 

Can I return my purchase?

We are happy to exchange or refund any item returned in a saleable condition in it's original packaging within 30 days.  Sale items are not returnable.

A refund will be issued by the oirignal payment method.  Credit card refunds can take severals days to appear on your credit card statement.

For detailed return and exchange policy click here

 

I have received a faulty item / My Item has become faulty

We are sorry to hear your product is faulty. We would like to help you to resolve your enquiry as soon as possible.

We can organise postage paid return of the item. If the item is still required, it can be re-ordered for you with free delivery, providing it is still available or you are welcome to exchange or receive a full refund.

For further information regarding this, please do not hesitate to call us on 0800 467743 (HORSIE), 9am – 5pm weekedays. Alternatively, you can email us 24/7 or request for us to give you a call back by clicking here

 

Do you offer International Shipping

We ship internationally. If you don't see your country listed and you still want to place an order, please email us at [email protected]

International orders must be paid by credit card.   Shipping is calculated at checkout. Please note the shipping costs calculated at checkout are rarely incorrect but from time to time there may be a discrepancy.  In the event the shipping charges are less or more than paid at time of ordering we will contact you to confirm actual charge and options to pay if additonal charge applies. In the event you do not wish to proceed with the order we will promptly cancel and refund.